Terms & Conditions


General Outline:

Welcome to the Wellbeing Gluten Free Pty Ltd (26 636 994 904) website, throughout the site, the terms “we”, “us” and “our” refer to Wellbeing Gluten Free Pty Ltd. Wellbeing Gluten free Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

The use of the website indicates your acceptance of the terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. By ordering or registering on our website you grant us the right to add your contact information to our database to assist you with the order, deliver, other products or promotions. It is your responsibility to check this page periodically for changes.

Our store is hosted with Shopify which they provide us with the online e-commerce platform that allows us to sell our products and services to you.

Website Price & Payments:

We are not liable to you and anyone else in connection with the use of our website or a linked website if interference with or damage to your devices such as mobile phone, computer systems or any electronic devices. You must at your own precautions to ensure that whatever you select for your use from our website is free of viruses

Our currency is in Australian dollars and includes GST. Payment for all Products must be by credit or debit card or We accept payment with Visa and Mastercard.


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

We reserve the rights at any time to revise the website content thereof without notice for product updates, price change, discontinue lines, promotions, and services.


You Status and Orders:

When placing a meal order via our website, you warrant that you are at least 18 years of age and are living in Australia.

You agree to provide current, complete and accurate purchase and account information for all purchases made from the online platform. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


All details from the process from payments are secured through credit card payment systems. Wellbeing Gluten Free dose not store any credit card information on our server. Well take rational process to safeguard your personal information. Although we are not liable for any unauthorised access to this information.

Cancellation Policy:

We at Wellbeing Gluten free requires a minimum notice within 24 hours after which you require to communicate either two (2) options, which you can contact the customer care team 03 7012 0881 or email from the website.

Availability & Delivery:

Once the order is received an email confirmation from Wellbeing Gluten free containing your information then it will be delivered within the time range you selected. Please unfortunately we are adhered to a request for a specific delivery time. Wellbeing Gluten Free accepts no liability for any loss or deterioration of any goods you ordered once they have been delivered in accordance with your instruction and our terms and conditions.

Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Wellbeing Gluten Free Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Wellbeing Gluten Free Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).



All disputes to be lodged at support@wellbgf.com.au in writing, explaining the details of the dispute. The Intellectual property rights from the website is owned by us.

However, we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, In addition, the website contains links to other website as well as the content add by other people other than us we strongly do not endorse, sponsor or approve any such user to generate content or any content available on any linked site. At times the website will not operate on a continuous basis and may be unavailable including maintenance purposes.


Our Return & Refunds Policy covers refused and returned orders due to system error, customer error, and/or driver inability to deliver an order safely and correctly.

This refund policy does not apply to goods which have been opened, consumed partly or damaged after delivery, or if any attempt has been made to alter the product.

All products and orders must be returned in their original condition. Customers bear all costs associated with the refusal and return of any order if there is no fault on the part of Wellbeing Gluten Free. Failure to adhere to the terms and conditions of we will prohibit any refunds or credits being issued to the Customer.

Please choose wisely before you complete the order from online services.

We will not be held liable to any financial or physical damages of any kind. For any delivery or meal issues or feedback, please contact our customer service team  support@wellbgf.com.au  within 7 days of receiving your order. Photos of the meal and / or delivery are required to assist in our investigation. For minor complaints, a voucher code may be offered in lieu of a refund.

Delivery Procedures:

The Deliveries will only be placed at the front of property and not placed at the rear or side of a property or in the garages or similar. This is for the safety of our drivers and the security of your Property.

The package which we deliver measures (L) 280mm (W) 190mm (D) 160mm and consists of up to 8 meals; If does not fit your esky or cooler bag, it will be left somewhere is deemed safe. Our drivers are not permitted to open or unpack the box.

Our drivers deliver in accordance with our terms and conditions and will leave your order at the front entrance door if no one is home.

It is your responsibility to ensure that the delivery day according to the postcode address selected fits with your schedule.

If for unknown reasons it is not safe to make the delivery and unable to be contact with you, then no delivery will occur, and a re- delivery fee may apply.